Frequently Asked Questions
Everything you need to know about your Premiata experience.
How can I track my order?
Once your order is shipped, you will receive an email containing the tracking number and a link to the courier's website to monitor the delivery status in real-time.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original condition, unworn, and with all security tags and packaging intact.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and regional payment methods like Klarna for flexible financing.
How do I choose the right size for Premiata sneakers?
Most of our footwear fits true to size. However, we recommend consulting our detailed Size Guide available on each product page for specific measurements and fit recommendations.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
Are your products authentic?
All products sold on our official website are 100% authentic and shipped directly from our Italian warehouses, ensuring the highest standards of craftsmanship and quality.